Privacy Policy

We collect information that is necessary to process your buyback request and improve our services, including:

• Identity details such as full name, date of birth, and government-issued identification (e.g. PAN, Aadhaar) required by Indian KYC regulations.
• Contact information including phone number, email address, and pickup address.
• Device information such as brand, model, IMEI number, condition, accessories, and photographs uploaded during inspection.
• Payment details such as UPI ID, bank account number, and IFSC code used to disburse the final offer.
• Technical information including IP address, browser type, device identifiers, and usage data collected automatically when you use our website.

• To generate accurate price quotes and process your buyback order end-to-end.
• To schedule doorstep pickups, verify devices, and disburse payments.
• To comply with tax, KYC, anti-money laundering, and other legal obligations under Indian law.
• To communicate transactional updates via SMS, WhatsApp, email, and phone calls.
• To detect fraud, prevent misuse of our platform, and secure our systems.
• To improve our website, pricing engine, and customer experience through analytics.

We use cookies and similar tracking technologies to keep you signed in, remember your preferences, and measure how visitors interact with our website. Analytics tools such as Google Analytics help us understand aggregate usage patterns. See our Cookie Policy for details on managing cookies.

We share limited personal information with trusted third parties who help us operate our services, including:

• Payment processors and banking partners for UPI and bank transfers.
• Logistics and pickup agents for device collection.
• Communication providers for SMS, WhatsApp, and email delivery.
• Cloud infrastructure and analytics providers for hosting and performance measurement.
• Law enforcement or regulatory authorities when required by applicable law.

We do not sell your personal information to advertisers or data brokers.

We follow industry-standard security practices including encrypted transmission (TLS), access controls, secure cloud hosting, and periodic audits. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as your account is active or as required to fulfil the buyback transaction, meet legal obligations, resolve disputes, and enforce our agreements. Transactional records may be retained for up to 8 years to comply with Indian tax and financial regulations.

Subject to applicable law, you may:

• Access, correct, or update the personal information we hold about you.
• Request deletion of your personal data, subject to statutory retention requirements.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the appropriate data protection authority.

To exercise these rights, contact us at support@sell2phone.com.

Sell2Phone services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. Material changes will be highlighted on this page along with a revised “Last updated” date. Continued use of our services after such changes constitutes acceptance of the updated policy.

Sell2Phone Grievance Officer
Email: support@sell2phone.com
Website: www.sell2phone.com