Refund & Cancellation Policy

• You can cancel a scheduled pickup free of charge at any time before the agent arrives, either via your Sell2Phone account or by contacting support.
• Once the pickup agent has been dispatched and reaches your location, a failed-pickup fee may apply if the device is not made available without prior notice.
• Sell2Phone reserves the right to cancel any order that violates our Terms, including ineligible or suspected stolen devices.

You may reschedule your pickup up to two times without any charge, subject to available slots in your pincode. Rescheduling requests should be raised at least 2 hours before the confirmed slot to avoid disruption.

• Payment is initiated only after physical inspection, OTP verification, and acceptance of the final offer by you.
• Once the device is handed over and payment is initiated, the transaction is treated as complete and cannot be reversed.
• If payment fails due to incorrect bank or UPI details, we will contact you to correct the details and retry the transfer.

Once you have accepted the final offer, verified OTP, and handed over the device, the sale is deemed final. If you wish to reclaim the device, you must contact us within 24 hours of handover, and reversal will be permitted at Sell2Phone's sole discretion, provided the device has not yet been processed further. Any payment already made must be returned in full before the device is released.

Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM IST. We aim to resolve most cancellation and payment queries within 2 business days.

To cancel a pickup, request a reschedule, or raise a payment concern, email support@sell2phone.com with your order ID.